1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery address
• Billing information
• Order details
• Product preferences and related information
• Messages or information provided when contacting customer support

We only request information that is reasonably necessary to process orders, provide services, communicate with customers, and operate our website.

2. Information Provided During Orders

When you place an order with Stock 4 Shop, the information you provide may be used to:

• Process and confirm your order
• Contact you regarding your order
• Arrange delivery
• Verify order information
• Handle customer service requests
• Process applicable returns, exchanges or refunds

Providing incorrect or incomplete information may prevent us from successfully processing or delivering your order.

3. Payment Information

Depending on the payment method available at checkout, payment information may be processed through the relevant payment provider.

Stock 4 Shop does not intentionally store complete payment card details on its own website servers unless specifically required and securely supported by the payment system.

Customers should never send card numbers, passwords, OTPs or other confidential payment credentials through WhatsApp, email or other communication channels.

4. How We Use Your Information

Your information may be used to:

• Fulfil and deliver orders
• Confirm purchases
• Provide customer support
• Respond to inquiries
• Improve our products and services
• Maintain website security
• Detect and prevent fraudulent or unauthorized activity
• Send important order-related notifications
• Provide promotional communications where applicable and permitted

5. Delivery Partners

To deliver your order, we may need to share necessary information such as your name, phone number and delivery address with the relevant courier or delivery service.

Only information reasonably required to complete the delivery should be shared.

6. Third-Party Services

Our website may use third-party services such as:

• Payment providers
• Courier and delivery services
• Website hosting providers
• Analytics services
• Security services
• Marketing or communication tools

These services may process information according to their own privacy policies and applicable terms.

7. Cookies

Stock 4 Shop may use cookies and similar technologies to help the website function properly and improve the browsing experience.

Cookies may be used for purposes such as:

• Remembering website preferences
• Maintaining shopping-cart functionality
• Understanding website usage
• Improving website performance
• Supporting relevant website features

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Website Analytics

We may use analytics tools to understand general website activity, such as which pages are visited, how visitors interact with the website, and how the website performs.

This information helps us improve the website and understand customer behaviour.

9. Marketing Communications

Where applicable, Stock 4 Shop may send promotional messages about new products, discounts, offers or other updates.

You may request to stop receiving promotional communications at any time.

Important transactional messages, such as order confirmations or delivery-related communications, may still be sent when necessary to complete your order or provide the requested service.

10. Protection of Your Information

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure or loss.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Customers should therefore avoid sharing sensitive credentials such as passwords, OTPs or payment PINs through messages or email.

11. How Long We Keep Information

We may retain customer and order information for as long as reasonably necessary for:

• Order and customer-service records
• Accounting and business requirements
• Dispute resolution
• Fraud prevention
• Legal or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

12. Your Information Is Not Sold

Stock 4 Shop does not sell customers’ personal information as a product or commodity.

Information may only be shared with service providers where reasonably necessary to operate the store, process orders, provide delivery, maintain the website, prevent fraud, or comply with applicable requirements.

13. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect unnecessary personal information from children.

If a parent or guardian believes that a child has provided personal information to us unnecessarily, they may contact us so that the matter can be reviewed.

14. External Links

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

Stock 4 Shop is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

15. Fraud & Security

To protect our customers and business, we may review certain order information to identify suspicious, fraudulent or unauthorized activity.

Orders may be subject to verification where necessary.

16. Privacy Requests

If you have questions about your personal information, want to correct inaccurate information, or have a privacy-related request, you can contact Stock 4 Shop through our official contact channels.

We may need to verify your identity before processing certain requests.

17. Changes to This Privacy Policy

Stock 4 Shop may update this Privacy Policy when necessary to reflect changes in our services, website functionality, business practices or applicable requirements.

Any updated version will be published on this page with a revised effective date.

18. Contact Us

If you have questions or concerns regarding this Privacy Policy or the way your information is handled, please contact us:

Stock 4 Shop
Website: stock4shop.com
Email: info@stock4shop.com
WhatsApp: +92 3193858373

Your Privacy Matters

We use customer information to process orders, provide support, operate our website and improve our services. We aim to handle your information responsibly and only use or share it where there is a legitimate business, service, security or legal reason.