Returns & Refunds Policy

Returns & Refunds at Stock 4 Shop

At Stock 4 Shop, we carefully inspect and pack orders before dispatch. To keep our process fair and protect both customers and our business, returns and refunds are accepted only under the conditions stated below.

1. Change of Mind

We generally do not accept returns or refunds simply because a customer has changed their mind, ordered the wrong item, no longer wants the product, or found another product after placing the order.

Please review the product details, images, specifications, size, colour and other information carefully before placing your order.

2. Eligible Reasons for Return

A return request may be considered only where:

  • The wrong product was sent by Stock 4 Shop.
  • The product arrives damaged due to an issue before or during delivery.
  • The product has a verified manufacturing defect that was present when received.
  • The delivered product materially differs from the product description.

Any claim must be supported with appropriate evidence.

3. Return Request Time Limit

Customers must contact us within 48 hours of receiving the order if they believe the product qualifies for a return.

Requests submitted after this period may not be accepted.

4. Unboxing Video Requirement

For damaged, defective, missing or incorrect items, customers are strongly advised to record a continuous unboxing video from the moment the sealed parcel is opened.

The video should clearly show:

  • The original package
  • Shipping label
  • Parcel condition
  • Product and accessories
  • Any visible damage or issue

Without sufficient evidence, Stock 4 Shop may be unable to approve a return claim.

5. Product Condition

Approved returns must be sent back in the condition in which they were received.

The product must include all applicable:

  • Original packaging
  • Accessories
  • Manuals
  • Tags
  • Warranty cards
  • Free gifts or included items

Products that have been used, altered, washed, damaged, scratched, modified or returned without required components may be rejected where applicable.

6. Non-Returnable Items

Unless required by applicable law or where the product is defective, damaged, incorrect or materially misrepresented, the following may not be eligible for return:

  • Used products
  • Opened personal-care items
  • Customized or personalized products
  • Products damaged after delivery by the customer
  • Products with missing packaging or accessories
  • Products showing signs of misuse
  • Products returned because of a change of mind

7. Refunds

A refund is not automatic simply because a return request has been submitted.

Once the returned product is received, Stock 4 Shop will inspect the item and determine whether the reported issue meets the applicable return conditions.

If a refund is approved, the refund method and timing will be communicated to the customer.

8. Delivery Charges

Original delivery charges may not be refundable where the customer simply changes their mind or the return does not result from an error attributable to Stock 4 Shop.

Where a return is approved because of an incorrect, defective, damaged or materially misdescribed product, the applicable delivery/refund treatment will be determined according to the circumstances and applicable law.

9. Exchange

Where appropriate, Stock 4 Shop may offer an exchange or replacement instead of a monetary refund, subject to product availability and the circumstances of the claim.

10. Final Decision

Every return request is reviewed individually based on the product condition, order information, evidence provided and applicable policy.

Placing an order means the customer acknowledges that they have read and understood this Return & Refund Policy.

FAQs

Can I return an order if I simply changed my mind?
Generally, no. Change-of-mind returns are not accepted unless otherwise stated for a particular product.
I ordered the wrong size or colour. Can I return it?
Customers should carefully check product details before ordering. Wrong-size or wrong-colour orders caused by the customer may not qualify for return.
What if I receive a damaged product?
Contact Stock 4 Shop within 48 hours and provide clear evidence, preferably including an unboxing video showing the parcel from the beginning.
What if I receive the wrong product?
Contact us within 48 hours with your order details and clear photos/video of the received product. We will review the claim.
Can I return a used product?
Generally, no. Products must be returned in their original condition where a return is approved.
Are customized products returnable?
Customized or personalized products are generally non-returnable because they are prepared specifically according to the customer's requested customization, except where there is a qualifying defect, error or other issue covered by applicable law.
How long do I have to report a problem?
You should contact us within 48 hours of delivery. Delayed claims may not be accepted, subject to applicable consumer rights.
Will I automatically receive a refund after returning an item?
No. Returned products are subject to inspection. A refund is issued only when the return meets the applicable conditions.

Have a Question? We’re Here to Help.

Need help with an order, product, or anything else? Get in touch with the Stock 4 Shop team. Whether you have a question before placing an order or need assistance after your purchase, we are always happy to help and make your shopping experience easier.
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